Customer Connections is a consulting firm that provides relationship marketing services benefiting businesses and
non-profits AND their customers. The quality of every customer contact demonstrates to prospective and repeat customers that your business is customer-focused, trustworthy, courteous and appreciative. This leverage is THE significant advantage to get the sale, repeat sales and referrals even when your products and prices are comparable to the competition.

Team up with Customer Connections for optimal results and a value-added experience for you and your customer. Our services include:

• Designing inbound and outbound telemarketing programs
• Training for sales and customer care
• Coaching for effective teamwork
• Guiding organizational strategic planning
• Delivering presentations to promote happiness at work
• Managing special projects to boost sales and gain customer and employee loyalty

What Customer Connections can do for you:

Boost Sales with:

• Marketing Studies
• Prospective Customer Development
• Direct Sales
• Public Relations and Special Event Planning
• Marketing Channel Support

Boost Customer and Employee Loyalty with:

• Satisfaction Surveys designed with the "lens of the customer" in mind

Inbound and Outbound Telemarketing Program Management & Brokerage Services

• Help desk, Critical Call Dispatch Services, Reception and Switchboard Support, Answering Services, Order Entry, Web chat and Email Response
• Prospect lead generation, direct sales, tele-surveys,
  win-back campaigns
• Consulting services to assist setting up internal call center operations
• Consulting services to boost the results of your existing call center programs

Quality Assurance for Sales and
Customer Service Representatives

• Help to establish call protocols and evaluation system
• Call monitoring service contracts to ensure compliance and to identify opportunities to improve sales and service levels

Boost Communication Skills with Training Workshops

• Sales Skills
• Customer Service Skills
• Team Building
• Strategic Planning

Guest Speaker

• "Happiness is an Inside Job" motivational presentation